Shipping Policy


Welcome to Frosted House! We’re delighted to assist you in enhancing your space with our unique products. Here’s a comprehensive overview of our shipping policy:

Shipping Methods and Costs

  • Standard Shipping: We offer standard shipping options for a flat rate. Shipping costs are calculated based on your location and the size of your order.
  • Expedited Shipping: For faster delivery, expedited shipping options are available at checkout. Charges vary based on the selected service.

Processing Time

  • Order Processing: Orders are processed within 2-5 business days. Please note that the total processing time, including shipping, may take between 3-14 business days. During peak seasons or promotional events, processing times may be slightly longer.
  • Business Days: Our shipping days are Monday through Friday, excluding holidays.

Delivery Time

  • Standard Shipping: Typically 5-14 business days, depending on your location. Rural and remote areas may experience extended delivery times.
  • Expedited Shipping: Delivery times vary based on the selected shipping option. Refer to the shipping method details at checkout for estimated delivery times.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your shipment. For updates, you can also log into your account on our website.

Order Issues

  • Incorrect Address: Verify your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Damaged or Missing Items: If your order arrives damaged or if items are missing, please contact us immediately at info@frostedhouse.com. We will assist you in resolving the issue.

Returns and Exchanges

For details on returns and exchanges, please visit our Return Policy page or contact us at info@frostedhouse.com.

Contact Us

For any questions or concerns about shipping or your order, please reach out to our customer service team at info@frostedhouse.com. We’re here to help!

Thank you for choosing Frosted House. We appreciate your business and look forward to serving you!

Frosted House Team