Refund Policy

Refund Policy

At Frosted House, we want you to be completely satisfied with your purchase. If you're not, we offer a straightforward 30-day return policy from the date you receive your item. Please note that some products are non-returnable and non-refundable; refer to the product page for specific details.

Return Eligibility

To qualify for a return, please ensure:

  • The item is in the same condition as when you received it: unworn, unused, with tags, and in its original packaging.
  • You have the receipt or proof of purchase.

Return Process

  1. Initiate a Return: Contact us at info@frostedhouse.com to start your return process.
  2. Return Address: Returns must be sent to the following address: [INSERT RETURN ADDRESS].
  3. Return Confirmation: Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package. Items returned without a prior return request will not be accepted.

For any return-related inquiries, please reach out to us at sales@frostedhouse.com.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can address and resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-returnable. For more details on specific items, please refer to the product page.

Exchanges

For exchanges, the fastest way to ensure you get what you want is to return the original item and make a new purchase once the return is accepted.

Refunds

After receiving and inspecting your return, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@frostedhouse.com.

Note: Some products are non-returnable and non-exchangeable. Please check the product page for specific information regarding return eligibility.

For further assistance, please reach out to us at info@frostedhouse.com.