Privacy policy

Last updated: 17.09.2024

This Privacy Policy describes how Frosted House (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from frostedhouse.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. We will post the updated Privacy Policy on the Site and update the "Last updated" date accordingly.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources as outlined below. The information collected depends on your interaction with us.

In addition to the specific uses described, we may use your information to communicate with you, provide Services, comply with legal obligations, enforce terms of service, and protect our rights and those of our users.

What Personal Information We Collect

Information You Provide Directly

  • Contact details: name, address, phone number, email

  • Order information: billing, shipping address, payment details

  • Account information: username, password, security questions

  • Shopping behavior: items viewed, cart, wishlist

  • Customer support communications

Some features may require you to provide information directly. You may opt out but some Services may be unavailable.

Information Collected Automatically (Cookies and Usage Data)

We collect certain usage data through cookies, pixels, and similar technologies, including device, browser, IP address, and interaction details.

Information From Third Parties

We may receive information from third parties, including:

  • Shopify and other service providers

  • Payment processors

  • Advertising partners and tracking technologies

We are not responsible for third parties’ data accuracy or policies.

How We Use Your Personal Information

  • Providing Products and Services: Process orders, payments, manage accounts, ship products, handle returns, enable reviews.

  • Marketing and Advertising: Send promotional communications, tailor ads and Services.

  • Security and Fraud Prevention: Detect and prevent fraud or illegal activities.

  • Customer Support: Respond to inquiries and improve Services.

Cookies

We use cookies to improve and power our Site and Services. You can control cookie settings via your browser, but disabling cookies may affect functionality.

For detailed information on Shopify cookies, visit: https://www.shopify.com/legal/cookies.

Disclosure of Personal Information

We may share your information with:

  • Vendors providing services (e.g., payment, shipping, support)

  • Business and marketing partners, including Shopify

  • Affiliates within our corporate group

  • In connection with legal obligations, business transactions, or to protect rights

User Generated Content

Content you post publicly (e.g., reviews) will be accessible by others. We do not control privacy on public content.

Third Party Websites and Links

Our Site may link to third-party sites. We are not responsible for their privacy or security policies.

Children’s Data

We do not knowingly collect data from children under 16. If you are a parent or guardian, please contact us to delete any such information.

Security and Retention

No security system is perfect. We retain personal data as long as necessary for Services, legal compliance, or dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict your personal data. Contact us to exercise your rights.

Contact Us

If you have questions or requests about this Privacy Policy or your data, please contact us at:

info@frostedhouse.com